At our practice, we are committed to providing safe, respectful and high-quality care for all our patients. Our Patient Charter sets out what you can expect from us as your healthcare team, what we ask from you as out patient community and how we can work together to make sure everyone receives the best possible care. You can read the full charter below.
Our commitment to you:
- Our aim is to provide a personal, friendly, professional and confidential service
- We will treat all patients equally with dignity and respect
- We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice can be made
- We aim to keep patients informed of your services, their rights and any other information which directly affects health treatment
- We like to offer you your named GP, or GP of choice, where possible, for continuity of care
- We will listen to you and involve you in decision making regarding your treatment options
- We will offer access to our services in line with the patients’ assessed needs
- We will keep abreast of advancements by attending regular training sessions and updates
- We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us
- We operate a practice complaints procedure which may be used in confidence
- We welcome and consider all feedback from patients and make best use of our Patient Participation Group (PPG) when making decisions that affect our patients
Please help us to help you:
- Please keep appointments made or cancel in plenty of time so another patient may benefit from the appointment
- Only request a house call if too ill to attend the surgery
- Follow up on your test results a week after your test: should there be any serious abnormality you will be contacted by us promptly
- Follow up on a referral made if you have not heard back within the timescale advised
- Report to the receptionist or use the automated patient check-in on the wall facing the front entrance, on arrival for your appointment
- Bear with us if there is a delay, this is likely to be due to another patient needing additional time or an emergency: we will try to keep you informed of anticipated delays
- Use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions
- Utilise the services of other professional surgery staff, the GP is not necessarily the most appropriate clinician to see
- Use other avenues of help: Pharmacy, NHS Choices, Patient Online where appropriate
- Allow sufficient time for processing repeat prescription requests and do not pressure staff to process unauthorised medication requests
- Keep us informed of any name, address and telephone number changes
- Treat us with respect, we will not tolerate verbal or physical abuse